Voice Solutions

Voice Over IP

Hosted Private Branch Exchange (Hosted PBX)

Hosted PBX provides all of the features of a modern small office PBX with the convenience and scalability of a remotely hosted, fully-managed cloud solution. By combining local and long distance services with a computer network, your business can simplify its communications infrastructure to a single platform. No matter the size of your business, MSI provides full access to features and professional functionality.

Common Features

  • Auto Attendant
  • Hunting
  • Conferencing
  • Caller ID

Advanced Features

  • Out-Dial Reply
  • Scheduled Reminders
  • Call Lists
  • Click to Dial
  • CommPortal Assistant
  • Virtual Local Area Network (VLAN)
  • Disaster Recovery
  • Wireless Support

Benefits

  • Significant cost reductions
  • Unlimited local and long distance calling on net
  • Increased network efficiency, privacy, and security
  • One connection capability
  • Scalability and flexibility
  • Fewer circuits and less interfaces

Hosted Voice

By moving POTS lines to Hosted Voice, you will improve your bottom line without the inconvenience of a complete telecom overhaul. MSI’s Hosted Voice offering leverages our state-of-the-art VoIP network to translate digital voice for an analog device. This POTs emulation technology gives you the full suite of features found in traditional POTs lines, but at a significant cost savings. Some features include:

  • Local and Long Distance Calling
  • Caller ID
  • Directory Listing and Assistance
  • Operator Assistance

Integrated analog and digital voice, as well as data service, can be provided over a single circuit. A robust SIP gateway and router make connectivity seamless and reliable. Benefits include:

  • Competitive savings
  • Use existing equipment
  • Billed at existing long distance rates

Session Initiation Protocol (SIP) Trunking

SIP eliminates the need to buy separate voice and data circuits. Simple connections with the Internet or private IP infrastructure gives your business more options and less dependency on hardware, effectively managing both data and voice needs. Your business will have the choice of MSI’s local and long distance calling plans and a broad set of features that can be controlled through a secure, self-service online portal. MSI’s SIP product line offers a full range of access options and interoperability with most leading IP-PBX systems.

Features

  • Quality of Service (QoS) while on MSI's core network
  • Public/Private IP Address
  • Expansive Options
  • Fewer Circuits
  • Network Diversity

Benefits

  • Nationwide Coverage
  • Cost Reduction
  • Enhanced Network Capacity
  • Flexibility
  • Scalability
  • Compatibility

Virtual Auto Attendant

Take control of your inbound calls with a host of features easily managed through your phone or our web-based platform, CommPortal. Auto Attendant service offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees and controlling costs. Engineered to simulate a live operator, Auto Attendant directs incoming callers to the appropriate department or employee. Ensure your calls are handled efficiently 24/7/365.

Easy Set-Up and Administration

Benefit from multiple administration options to configure schedules, recordings and call trees.

Dial-by-Name or Extension

Enable callers to identify and dial internal departments or individuals directly by simply entering the first few letters of their names or extension. The option to transfer directly to a voice mailbox further reduces the need for a live receptionist.

Flexible Announcement Presentation

Create different announcements and menus on demand — for outside business hours or during weekends and holidays.

Virtual Voicemail

A great majority of businesses require some means of automatic messaging so that calls are not left unanswered. Network-based voicemail offers a wealth of unified messaging features for efficiency. With the ability to handle voicemail utilizing web-based controls, MSI’s Virtual Voicemail solution offers the ability to forward messages to an email with notification for new messages. You never need to miss an important message again.

Features and Benefits

  • Create different announcements and menus on demand — for outside business hours or during weekends and holidays.
  • Future-proof SIP application server architecture offers investment protection with exceptional scalability and cost-effectiveness
  • Easy mailbox access maximizes convenience of message retrieval
  • Offers options for notification of new messages, including email
  • Visual user interfaces via web access through MSI’s web-based tool, CommPortal.

Plain Old Telephone Services

Local and Long Distance Phone Service

Local Phone Service

MSI has always championed traditional local phone services because of their unmatched reliability and ease of use. Our extensive wholesale contracts with incumbent carriers throughout the United States and Canada allow us to offer exceptional pricing, allowing you to focus on the bottom line.

Long Distance

MSI’s long distance service provides cost-effective in-state, out-of-state, international, and toll-free calling for businesses of any size and budget. You may be dealing with multiple carriers and receiving multiple bills. MSI long distance plans will consolidate multiple bills into one.

Toll Free Number Service

Toll free numbers convey to your customers that not only are they encouraged to call, but you will give their calls the attention that they deserve. With our consolidated billing solution, toll free number charges will appear on your monthly bill, making their usage easy to track and manage.

MSI provides a wide array of local service features you rely on every day, such as:

Common Features

  • CommPortal Assistant
  • Simultaneous Ring
  • Call Screening and management features
  • Find Me Follow Me
  • Music on Hold

Advanced Features

  • Call Forwarding
  • Caller ID
  • Call Hold
  • 3 Way Calling
  • Speed Dial
  • Hunting

How Can We Assist You?