About Us

MSI is committed to redefining enterprise communications, providing clients with the services and capabilities that drive productivity across their organizations. We offer a comprehensive portfolio of wide area networking, Internet, managed services and voice services, which we back with a superior service experience that is built on MSI’s core values of simplicity, speed and agility.

Get to know MSI

MSI is a leader in the telecommunications market delivering flexible and effective solutions to carriers, businesses and homes. MSI is comprised of a family of brands, all dedicated to innovation, affordability and execution. As a part of its continual improvement and growth, MSI has expanded its expertise to include commercial and residential telecommunications services, carefully adjusting to meet the challenges of the changing telecommunications landscape.

Led by an experienced team of professionals, MSI is committed to delivering the highest quality services at the most competitive rates. With years of industry expertise throughout the organization, MSI has an understanding of the challenges customers face selecting a telecommunications provider. MSI focuses on customer service, technology innovation and operational efficiency.

Our Promise

MSI was founded on the idea that high-quality, economical telecommunications can be delivered by a transparent, responsive and collaborative company. We are driven by a simple and straightforward devotion to service that sets us apart from other telecommunications companies. Many companies use the word full-service; we put those words into action. We operate under a set of guiding principles and we live them every day.

We will:

  • Work on behalf of our customer and only our customer
  • Invest time to understand your needs.
  • Identify and quickly correct errors.
  • Take full responsibility for providing high quality telecommunications services.
  • Present recommendations for streamlining and reducing expenses.
  • Collaborate on your options, helping you make an informed decision.
  • Be accountable to you.

Our Commitment

Our commitment to our clients is to deliver the best overall value while fulfilling our promise of high customer satisfaction and loyalty.

  • We commit to listen before we act.
  • Verify before we execute.
  • Innovate where appropriate.
  • Leverage proven technologies where we can.
  • Ensure each call we terminate carries the most effective level of quality.
  • Respond to your inquiries promptly.
  • Develop solutions that make sense for your business.
  • Resolve challenges quickly, learning from their impact.

Our commitment to our customers is the foundation of our success, and we take it very seriously.